Have questions ?
They might be answered in the FAQ section.
We tried to cover just about everything you need to know.
You can also shoot us an email at: firstname.lastname@example.org
or fill in the contact form:
What is your shipping method?
All orders will be shipped with tracking number within 2 business days of cleared payment, unless a PRE ORDER. Sneakers orders will always be double boxed.
Shipping Services : USPS 3-6 business day First Class Package Service, UPS Ground 3-7 Business Day, and USPS 2-4 Day Priority Mail shipping service unless International.
Tracking number will always be provided, therefore any claim of un-received or lost merchandise will be resolved with Paypal/Bank/Credit Union of Customer.
Do you give refunds?
All sales are final. No returns/refunds/exchanges, unless through seller error. Please be sure to always purchase the correct size and make sure the shipping address is correct prior to payment.
Upon payment for this merchandise, the buyer acknowledges that "chargebacks" or "unauthorized purchases/transactions" will not be attempted through their bank or credit union.
I'm in Orlando and don't want to pay for shipping, can we just meet up?
Of course, public meetups are available for local purchases in the Orlando area. Message us on social media or shoot us an email at: email@example.com with what product(s) you are interested in and we will take it from there.
How do I know the merchandise is authentic?
We understand the hesitation you may have when buying sneakers/streetwear, but we can give you our word that all of the store products are 100% authentic guaranteed. Most brand new shoes come with receipts upon request from established retailers like: Footlocker, Footaction, Champs, or Finish Line to name a few. 407KICKZ LLC takes their reputation very seriously and is a legit, reputable business. Please refer to the Feedback section of the site to see customer testimonials/comments.
What forms of payment do you accept?
Debit/Credit cards are accepted through the PayPal Payment Portal. 100% Guaranteed buyer & seller protection.
How do PRE-ORDER items work?
When a sneaker is listed for PRE-ORDER that means you are paying for the shoes prior to the release date and will have them shipped a few days after the release. This 100% guarantees your pair with the original sales receipt upon request. PRE-ORDERS are meant to take the hassle of getting a pair secured off of your hands and into ours. Handling time may take a few business days as PRE-ORDERS are usually open for about 1 week. All PRE-ORDER purchases are due by the business day prior to the release date at 5:00pm EST.
Do you buy shoes?
Yes. If you have any sneakers you're interested in selling to us, shoot us an email at firstname.lastname@example.org and include the following information: pictures of shoes, condition of shoes/box, asking price and size. We'll be sure to get back to you promptly and will continue from there.